Celebrating 30 Years of Service Excellence
Singapore’s Most Trusted and Reliable Domestic Maid and Caregiver Agency Since 1983
At SearchLab Care, we understand the search for a domestic maid or caregiver can be a daunting task. With our passion, dedication and ability to quickly grasp each family’s unique situation and needs, we are able to find and recommend the right candidate to meet your household needs.
SearchLab Care is mindful to the needs of maids and caregivers, to ensure that they are matched with the right employer. This way, they can be happy with work, be in a good mental and physical health state, and live in harmony with their respective employers in the course of the employment term.
Filipino, Indonesian or Myanmar Domestic Maids or Caregivers? We have you covered!
You can be assured of receiving the best in class customer service experience when you engage us. Trust and Reliability is our brand name.
Answers to Your Maid Employment Questions
We understand that hiring a domestic helper is an important decision for your family. To help you navigate the process smoothly, we’ve compiled answers to the most common questions we receive from employers. If you don’t find what you’re looking for here, please feel free to reach out — we’re always here to help!
Frequently Asked Questions (FAQs)
1. How do I hire a maid through a maid agency in Singapore?
To begin, simply reach out to our licensed maid agency for a personalized consultation. We take the time to understand your unique needs and carefully match you with suitable candidates. Throughout the process, we’ll guide you step-by-step, handling all paperwork and ensuring a smooth Work Permit application.
2. What is the typical processing time to hire a domestic helper?
Typically, the entire process takes between 2 to 6 weeks, depending on the maid’s country of origin and the Ministry of Manpower’s processing times. We strive to make this journey as seamless and efficient as possible for you.
3. What are the typical monthly salary rates for maids in Singapore?
Salaries vary based on nationality and experience. For example, Indonesian maids generally earn between SGD 500 to SGD 700 per month, while Filipino maids may command higher wages due to experience and skills. We will help you find the best fit within your budget.
4. Can I interview the maid before hiring?
Absolutely. We arrange interviews either in person or via video calls to ensure you feel completely confident and comfortable before making your decision.
5. What documents do I need to provide when hiring a maid?
You will need to provide your NRIC, proof of income or employment, and your maid’s passport along with her medical records. We’ll guide you through gathering these to keep the process hassle-free.
6. Do you provide training or orientation for new maids?
Yes, we offer comprehensive orientation and basic training to help your maid quickly settle into your home and perform her duties with confidence and care.
7. What happens if the maid doesn’t work out?
Should things not work out, we are here to assist with replacement services or contract termination, all handled professionally in compliance with MOM regulations, to give you peace of mind.
8. Are there additional fees apart from the maid’s salary?
Yes, aside from the maid’s monthly salary, there are agency fees, medical examinations, Work Permit fees, and levy charges. We’ll provide a clear breakdown upfront so you know exactly what to expect.
9. What is the minimum age requirement for hiring a maid?
Per MOM guidelines, maids must be between 23 and 50 years old when applying for a Work Permit. Those aged 50 and above may renew their permits until age 60. We ensure all candidates meet these criteria. (mom.gov.sg)
10. Can I hire a maid from a specific country?
Certainly. We specialize in sourcing reliable maids from Indonesia, the Philippines, and Myanmar, tailoring matches to your preferences and requirements.
11. Do maids get rest days and how are they compensated?
Yes, maids are entitled to one rest day per week. If they work on their rest day, you are required to provide appropriate additional compensation in line with MOM guidelines. (mom.gov.sg)
12. How do you ensure the safety and reliability of your maids?
We conduct thorough background checks, health screenings, and personal interviews to ensure every maid we recommend is trustworthy, skilled, and well-suited to your family’s needs.
13. What support do you provide after hiring?
Our support doesn’t end once your maid starts work. We maintain regular follow-ups to ensure everything is going smoothly and assist with Work Permit renewals or any challenges that may arise.
14. How do I calculate my maid’s monthly salary accurately?
You can use our easy-to-use Domestic Helper Salary Calculator, which takes into account the basic salary, rest day compensation, and other allowances, helping you plan your budget with confidence.
15. What happens if my maid gets sick or injured?
If your maid falls ill or is injured, it’s important to provide her with appropriate medical care and promptly inform our agency. We will assist you in managing insurance claims and ensuring she receives the support needed for a smooth recovery.
16. Can I terminate the maid’s contract early? What are the conditions?
Yes, early termination is possible under specific conditions outlined by MOM, such as misconduct or unsuitability. We will guide you through the proper procedures to ensure compliance and minimize inconvenience.
17. Are transfer maids (maids from another employer) available?
Yes, we can assist you in hiring transfer maids who have previous work experience in Singapore, often enabling a faster and smoother hiring process.
18. What are the rules on maid levy subsidies?
Eligible employers can benefit from monthly levy subsidies provided by the government to help offset the costs of hiring a maid. We’re happy to guide you through the subsidy application process.
19. Can the maid take childcare or eldercare duties?
Many of our maids are trained and experienced in both childcare and eldercare. Please let us know your specific needs so we can match you with a helper best suited for your family.
20. Do you help with renewing the maid’s Work Permit?
Absolutely. We provide timely assistance with Work Permit renewals and handle related administrative tasks, ensuring uninterrupted support for your household.